Executive - Client & Event

Job Objective

The Client Executive ensures overall customer and partner experiences are of high-quality standards, smooth problem solving and consistent across tenants, visitors, event guests, partners, and vendors.
Job Responsibilities

Event Services

  • Serve as the main point of contact for event space enquiries from tenants and external clients via various channels (walk-in, phone calls, emails, Telegram/WhatsApp) , as assigned, from start to finish including viewing, booking, billing, managing the event flow and feedback.
  • Develop event proposals and ensure smooth and clear communications with clients through email, walk-in, phone calls, Telegram/WhatsApp
  • Provide inputs on event space rental strategy including pricing, partnership, and vendor management
  • Provide inputs on event SOPs and booking system (calendars), ensuring they are up to date
  • Coordinate with internal team for event layout, setup, and team planning
  • Liaise with accounting to ensure invoices to all clients and and payments for all vendors are accurate and timely
  • Oversees event flows and ensure smooth operations
  • Take and appropriately file event photos for setup/layout references
  • Develop and maintain relationships with vendors and suppliers to maintain overall operations of the building, ensuring event suppliers database is up-to-date,
  • Ensure clear understanding of event and building policies (i.e. loading procedure) amongst event vendors and partners and that they understand the building loading policy
  • Assist with onboarding and training of new team members on event procedures
  • Assist with other client & administration services as requested

Community Programes

  • Provide inputs on community event concepts for tenants and professional communities aligning with Raintree’s values and priorities
  • Assist with operations of community programmes including tenant community engagements, knowledge resources development and event programmes
  • Coordinate with partners and vendors on behalf of team in flagship events (i.e. Christmas @ Raintree)
  • Ensure smooth and clear communications with team and partners through email, phone calls, and in-person engagement across all activities
  • Provide inputs on community engagements and programmes to Communications and Marketing Team for tenant newsletter, website, and social media
  • Liaise with accounting to ensure invoices to clients and payments for all vendors are accurate and timely
  • Ensure correct minutes from meetings, clear fillings of administrative documents and programmes reports (both online and offline)
  • Assist with scheduling of meetings, industry engagements and public appearances as required
  • Assist with promotion of Raintree to partners and the public as required
  • Assist with other tasks as requested

Job Requirements:

  • Highly organised and can deliver scheduled events and support community programmes
  • Ability to propose creative concepts
  • Ability to identify problems and propose solutions
  • Ability to coordinate across departments solve problems for clients, partners and team
  • Intermediate to fluent English spoken/written
  • Intermediate to native Khmer spoken/written preferred
  • Interest social impacts preferred

How to apply

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to [email protected]. Only shortlisted candidates will be contacted

Department: Admin & Client Services Operation
Type: Full Time
Start Date: Apply Now