Executive - Client & Event

Job Objective

The Client Executive ensures overall customer and partner experiences are of high-quality standards, smooth problem solving and consistent across tenants, visitors, event guests, partners, and vendors.
Job Responsibilities

Event Services

• Serve as the main point of contact for event space enquiries from tenants and external clients via various channels (walk-in, phone calls, emails, Telegram/WhatsApp) , as assigned, from start to finish including viewing, booking, billing, managing the event flow and feedback.
• Develop event proposals and ensure smooth and clear communications with clients through email, walk-in, phone calls, Telegram/WhatsApp
• Provide inputs on event space rental strategy including pricing, partnership, and vendor management
• Provide inputs on event SOPs and booking system (calendars), ensuring they are up to date
• Coordinate with internal team for event layout, setup, and team planning
• Liaise with accounting to ensure invoices to all clients and and payments for all vendors are accurate and timely
• Oversees event flows and ensure smooth operations
• Take and appropriately file event photos for setup/layout references
• Develop and maintain relationships with vendors and suppliers to maintain overall operations of the building, ensuring event suppliers database is up-to-date,
• Ensure clear understanding of event and building policies (i.e. loading procedure) amongst event vendors and partners and that they understand the building loading policy
• Assist with onboarding and training of new team members on event procedures
• Assist with other client & administration services as requested

Community Programes

• Provide inputs on community event concepts for tenants and professional communities aligning with Raintree’s values and priorities
• Assist with operations of community programmes including tenant community engagements, knowledge resources development and event programmes
• Coordinate with partners and vendors on behalf of team in flagship events (i.e. Christmas @ Raintree)
• Ensure smooth and clear communications with team and partners through email, phone calls, and in-person engagement across all activities
• Provide inputs on community engagements and programmes to Communications and Marketing Team for tenant newsletter, website, and social media
• Liaise with accounting to ensure invoices to clients and payments for all vendors are accurate and timely
• Ensure correct minutes from meetings, clear fillings of administrative documents and programmes reports (both online and offline)
• Assist with scheduling of meetings, industry engagements and public appearances as required
• Assist with promotion of Raintree to partners and the public as required
• Assist with other tasks as requested

Job Requirements:

• Highly organised and can deliver scheduled events and support community programmes
• Ability to propose creative concepts
• Ability to identify problems and propose solutions
• Ability to coordinate across departments solve problems for clients, partners and team
• Intermediate to fluent English spoken/written
• Intermediate to native Khmer spoken/written preferred
• Interest social impacts preferred

How to apply

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to [email protected]. Only shortlisted candidates will be contacted