Executive - Customer Care

Job Objectives:
The objective of this role is to ensure the following for all Urbanland and the entities it supports:

  • To handle post sales related transactions including customer service, collection, and house handover
  • To provide office administrative support
  • To provide sales administrative support

Job Responsibilities:

Office Admin Task

  • Open and close show units and sales gallery
  • Coordinate activities with housekeeping team to ensure show units and sales gallery are clean and tidy at all time
  • Escalate defects to PPM team as soon as it is identified
  • Track and replace office suppliers/stationaries
  • Prepare PR and PQ

Sales Admin Task

  • Welcome customer when they enter Sales Gallery
  • Be able to provide products related information and guide the customers to show units when sales consultant is not around
  • Answer phone calls and/or respond to email/chat/text with customers in professional manner and provide products related information as inquired by callers
  • Keep records of the customer interactions, register customer information in the database and pass it to sales consultant to take further actions
  • Provide sales administrative support throughout sales cycle from booking to SPA preparation
  • Work with sales consultants and marketing team to ensure all marketing materials are up to date and available at Sales Gallery
  • Cross-validate sales report with sales consultants and submit daily sales dashboard to stakeholders

After-Sales Task

  • Handle house modification request pre unit handover stage and resales request
  • Handle referral registration
  • Participate in inspection activity internally and jointly produce inspection report with PM team
  • Prepare handover kits to be provided to homeowners prior to handover date
  • Book appointment with homeowners and conduct unit handovers to homeowners
  • Work with PM team to ensure defect(s) (if any) are rectified within committed timeline
  • Prepare customer handover report
  • Assist Collection Team in collection management when assigned
  • Prepare monthly after-sales report
  • Provide support to sales & marketing events when needed

Job Requirements:

  • Degree in business administration or a related field preferred.
  • At least 2 years of experience in customer service or customer care related roles.
  • Working knowledge of property handover and inspection.
  • Proficiency in Microsoft Office especially Word and Excel.
  • Sound organizational and time management skills.
  • Sound negotiation skills.
  • Sound customer service skills
  • Good verbal and written communication skills
  • Good mathematical skills, and can make accurate calculations quickly and easily
  • Being able to use a high degree of initiative
  • Being thorough and pay attention to detail
  • High analytical and problem-solving skills
  • Ability to share knowledge and work in a strong team-oriented environment

How to apply:

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to [email protected]. Only shortlisted candidates will be contacted.

Department: Sales
Type: Full Time
Start Date: Apply Now