Executive - Customer Care

Job Objectives:
The objective of this role is to ensure the following for all Urbanland and the entities it supports:

• To handle post sales related transactions including customer service, collection, and house handover
• To provide office administrative support
• To provide sales administrative support

Job Responsibilities:

Office Admin Task

• Open and close show units and sales gallery
• Coordinate activities with housekeeping team to ensure show units and sales gallery are clean and tidy at all time
• Escalate defects to PPM team as soon as it is identified
• Track and replace office suppliers/stationaries
• Prepare PR and PQ

Sales Admin Task

• Welcome customer when they enter Sales Gallery
• Be able to provide products related information and guide the customers to show units when sales consultant is not around
• Answer phone calls and/or respond to email/chat/text with customers in professional manner and provide products related information as inquired by callers
• Keep records of the customer interactions, register customer information in the database and pass it to sales consultant to take further actions
• Provide sales administrative support throughout sales cycle from booking to SPA preparation
• Work with sales consultants and marketing team to ensure all marketing materials are up to date and available at Sales Gallery
• Cross-validate sales report with sales consultants and submit daily sales dashboard to stakeholders

After-Sales Task

• Handle house modification request pre unit handover stage and resales request
• Handle referral registration
• Participate in inspection activity internally and jointly produce inspection report with PM team
• Prepare handover kits to be provided to homeowners prior to handover date
• Book appointment with homeowners and conduct unit handovers to homeowners
• Work with PM team to ensure defect(s) (if any) are rectified within committed timeline
• Prepare customer handover report
• Assist Collection Team in collection management when assigned
• Prepare monthly after-sales report
• Provide support to sales & marketing events when needed

Job Requirements:

• Degree in business administration or a related field preferred.
• At least 2 years of experience in customer service or customer care related roles.
• Working knowledge of property handover and inspection.
• Proficiency in Microsoft Office especially Word and Excel.
• Sound organizational and time management skills.
• Sound negotiation skills.
• Sound customer service skills
• Good verbal and written communication skills
• Good mathematical skills, and can make accurate calculations quickly and easily
• Being able to use a high degree of initiative
• Being thorough and pay attention to detail
• High analytical and problem-solving skills
  
• Ability to share knowledge and work in a strong team-oriented environment

How to apply:

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to [email protected]. Only shortlisted candidates will be contacted.