Executive - Customer Service

Job Objectives:

The objective of this role is to ensure the following for all Urbanland and the entities it supports:

  • To maintain good relationship with the customers
  • To resolve issues with empathy and care
  • To provide building administration support

Job Responsibilities:

  • Greet all visitors and clients in a pleasant and welcoming manner
  • Assist to follow up and resolve customer enquiries as required
  • Coordinate and schedule meetings, appointments and conferences
  • Ensure Lobby is always clean and in excellent condition
  • Provide general administrative support such as photocopying, filing and formatting documents
  • Ensure accurate and correct documentation of tenants moving in and out of building
  • Update and maintain accurate visitors log and issue badges
  • Assist to monitor and maintain office supplies
  • Ensure the building management team attends to all resident complaints and requirements which are to be noted
  • Take ownership of residentials issues and follow problems through to resolution
  • Answer all building management queries and complaints from residents in a professional, and timely manner
  • Inspect the building frequently for signs of damage or wear
  • Monitors performance of all service subcontractors and ensures that maintenance and services are in accordance with maintenance agreements
  • Perform other duties as assigned by Building Manager

Job Requirements:

  • Bachelor’s Degree in Administration/Management
  • 1 to 2 years’ experience in administrative, secretarial, reception or customer service role
  • Good communication skills both in English and Khmer
  • Good knowledge of Microsoft Office computer skills
  • Pleasant attitude with a customer-oriented personality
  • Good problem solver
  • Highly organized
  • Attention to details and accuracy
  • Fast learner and team spirit
  • Flexible and hard working

How to apply:

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to [email protected]. Only shortlisted candidates will be contacted.

Department: Property Management
Type: Full Time
Start Date: Apply Now