Executive - Customer Service

Job Objectives:

The objective of this role is to ensure the following for all Urbanland and the entities it supports:

• To maintain good relationship with the customers
• To resolve issues with empathy and care
• To provide building administration support

Job Responsibilities:

• Greet all visitors and clients in a pleasant and welcoming manner
• Assist to follow up and resolve customer enquiries as required
• Coordinate and schedule meetings, appointments and conferences
• Ensure Lobby is always clean and in excellent condition
• Provide general administrative support such as photocopying, filing and formatting documents
• Ensure accurate and correct documentation of tenants moving in and out of building
• Update and maintain accurate visitors log and issue badges
• Assist to monitor and maintain office supplies
• Ensure the building management team attends to all resident complaints and requirements which are to be noted
• Take ownership of residentials issues and follow problems through to resolution
• Answer all building management queries and complaints from residents in a professional, and timely manner
• Inspect the building frequently for signs of damage or wear
• Monitors performance of all service subcontractors and ensures that maintenance and services are in accordance with maintenance agreements
• Perform other duties as assigned by Building Manager

Job Requirements:

• Bachelor’s Degree in Administration/Management
• 1 to 2 years’ experience in administrative, secretarial, reception or customer service role
• Good communication skills both in English and Khmer
• Good knowledge of Microsoft Office computer skills
• Pleasant attitude with a customer-oriented personality
• Good problem solver
• Highly organized
• Attention to details and accuracy
• Fast learner and team spirit
• Flexible and hard working

How to apply:

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to [email protected]. Only shortlisted candidates will be contacted.