Operations Manager

About Urbanland Asia:

At Urbanland, we care deeply about increasing people’s quality of life in Cambodia by creating inspirational spaces for people to live, work and play in. We do so with absolute attention to quality and craftsmanship ever since we began in 2013. We provide a supportive environment for our Urbanland superstars to continuously develop and grow professionally and personally.

K Mall is latest project developed by Urbanland, it will be the first community mall along Veng Sreng Boulevard. Conveniently located at KMH Park, 2.5km from Steung Mean Chey, the new community mall will be the anchor in phase 1 of the new KMH Park master plan. The first phase also includes a row of shophouses, an office tower, football field, an outdoor market, and a leisure park. K Mall is expected to open second quarter of 2021.

Position Summary:

Operations Manager is responsible to handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards of service to maximize customers shopping experience and tenant sales by managing all in-house and outsourced service providers to fulfil the following key responsibilities but not limited to:

  • Lead operations team ensuring the highest quality standards of service to maximize customers shopping experience and tenant sales.
  • Manage cleaner resources to achieve high quality of hygiene.
  • Responsible for the on-site waste management
  • Manage parking operations to ensure a positive parking experience for each customer at the designated parking lot.
  • Lead facility team to manages preventive and predictive maintenance, repair, and fit-out, demolish construction work to sustain safe and reliable operation for K Mall as well as other Urbanland asset classes.
  • Maintains a safe environment and identifies and eliminates safety hazards to staff, tenants and customers.
  • Manage budget in Operations
  • Lead IT infrastructure staff to ensure Mall IT are smoothly working and secured.
  • Responsible for security oversight by implementing security systems, protocols, procedures, policies, and managing of contracted security staff.

Position Requirements:

  • 6 years’ prior facilities/operations management preferably in retail/commercial/hospitality setting
  • B.A. degree in management or relevant field
  • Good communication skills - verbal and written in English and Khmer
  • Be able to work in flexible schedule including nighttime, weekend and public holiday
  • Good knowledge of IT infrastructure
  • Ability to read and interpret blueprints, construction documents, and lease plans
  • General knowledge & understanding of Mechanical, Electrical, Plumbing, HVAC, Fire Protection & Fire Alarm systems/codes
  • Good leadership skill, ability to manage, monitor and develop subordinates
  • Good process management and attention to detail
  • A strategic thinker with sound business acumen, result-oriented, self-motivated, confident, outgoing with initiative and able to work independently
  • Good interpersonal skills, ability to manage customer, staff, contractors and tenant relationships

Download full job description and requirements

How to apply:

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to joinus@urbanlandasia.com. Only shortlisted candidates will be contacted.

Closing date: 30th September 2020

Working at Urbanland:

Join a caring and nurturing environment to grow and fulfil your potential at Urbanland amongst collaborative and supportive colleagues. Enjoy amazing perks such as health insurance benefits, education and training opportunities, 18 days annual leave (on top of sick leave and public holidays), a cool and convenient office in Phnom Penh’s Central Business District, team gatherings and lots more.


Department: K Mall
Type: Full Time
Start Date: Apply Now