Manager - Customer Care

Position Summary:

The incumbent is to lead the After Sales Service team in delivery and drive the improvement in service quality through the interface between Homeowner and related stakeholders across department and take corrective measures to ensure consistent delivery of product quality and high customer satisfaction. He/she is also responsible for providing high quality customer service and relationship to increase patronage and hence enhance Company sales and branding.

Job Description:

  • Responsible for customer services from post-contract signing to successful completion of handover of unit to customer;
  • Responsible for coordination between customers, sales teams, project teams, property management teams, and other corporate teams as may be needed;
  • Manages and resolves all queries, complaints, requests relating to product and/or contract execution under specified customer service standards and in an organised manner with documentation support;
  • Assists in the development of customer service standards, service processes, tools and systems;
  • Manages customer data in both excel and systems and have the ability to analyze and transform the data into effective feedback on the Company’s product and services;
  • Ensures customer collections, payments, other contractual obligations, are conducted timely and in accordance with our service standards and/or contract;
  • Develops strong relationships with all departments to ensure smooth operations
  • Builds and establishes good work relationship with clients to facilitate the increased patronage and revenue, and maintains contact with clients to obtain customer feedback regarding product/service quality;
  • Liaises with other sales departmental heads to discuss business plans necessary for enhancing sales performance;
  • Creates clear handover process and guidelines in collaboration with other departments and develop handover documents, FAQs, procedures, and other relevant forms;
  • Manages and conducts successful handover of units to customers including any interim inspection, defect rectification process management with relevant teams;
  • Trains, motivates, and leads teams to achieve set objectives and targets;
  • Provides periodic reports to management on all after sales activities;
  • Any other tasks as may be required.

Position Requirements:

  • Degree in business administration or a related fields;
  • Minimum 3 years of work experience as property management or customer service/account management or similar roles;
  • Knowledgeable in property management, leasing management, handover and inspection management;
  • Proficient in negotiation skill, customer centric personality, analytical and problem solving skills;
  • Strong organizational and time management skills with the ability to share knowledge and work in a strong team-oriented environment;
  • Proficient in verbal and written communication both English and Khmer;
  • Computer Literacy

Closing date: 30​ November 2021

How to apply

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to [email protected]. Only shortlisted candidates will be contacted.

Department: Sales
Type: Full Time
Start Date: Apply Now